Making and dealing with complaints

complaining dvd
Customer Service

 Role One: You are a customer.

Last week you bought a DVD player on sale. When you tried to set it up at home, you discovered that it did not work. Today you take it back to the shop and explain the situation to the manager.

Invent the details of the situation and decide what course of action you will take (you would like to get a refund). Try to come to an agreement.

Role Two: You are the manager of an electrical equipment store.

A customer has come in to complain about a product that does not work. Your shop has a no-refund policy for things bought during the sales.

Listen to the customer, explain your shop’s sales policy and offer alternative solutions. Try to come to an agreement.

How well do you get on with people?

2 peas in a podTo help improve your use of common expressions try to connect three of the following expressions with three different people.

For example: My siblings and I get on like a house on fire.



We get on well with each other.

We have a friendly relationship.

We don’t get on.

We don’t have a friendly relationship.

He gets on my nerves.

I find him irritating.

We get on like a house on fire.

We have a lot in common and really enjoy each other’s company.

We are like chalk and cheese.

We are completely different.

We are like two peas in a pod.

We are really alike.

We have fallen out.

We have had an argument.

We have made up.

We had an argument but now we are friends again.

I take after my father.

I have his personality or features.

Leap year: Women break the tradition!

Leap Year ProposalsIn a heterosexual romantic relationship it is very traditional for a man to propose marriage to a woman. However,  in England on the 29th of February, a date which occurs once every 4 years,  it’s a tradition for women to propose to their boyfriends.  So ladies, if you want to tie the knot then you could use this tradition as a reason to propose to your man. Having said that,  it is highly unlikely that I will be proposing to my boyfriend.

Love, lust, dating and expressions

facebook defines relationshipsFacebook has a lot of images to describe the wide spectrum of romantic relationships. More importantly, the English language, as all languages,  uses a lot of different phrases to express the emotions of love, lust and dating. With this in mind, do you know what the following mean?

  1. To date someone
  2. To have the hots for someone
  3. To be going steady
  4. To be exclusive
  5. To get hitched
  6. To fancy someone
  7. To tie the knot
  8. To be friends with benefits
  9. To be a one night stand


To tie the knot

To tie the knotIs an idiom which means: To get married

For example, my sister and her husband tied the knot a few years ago. 

They are definitely not a traditional couple; they met online, she proposed to him, and their wedding invitation had a picture of two dodos on it.  She’s wore a 1950’s wedding dress and they used a vegan mobile catering service for their reception. The guests were asked not to give any wedding gifts and their two sons wore cartoon character costumes.