Writing a complaint letter: Online Shopping

online shoppingOnline Shopping is on the increase as are the number of associated complaints.

Imagine you have recently ordered something from the department store, John Lewis, through their online shopping website but you are not happy with the service neither the product. Write to the company complaining about three things.

You must:

  1. .Say why you are writing and describe the context
  2. Explain the reasons you are dissatisfied and therefore complaining
  3. Express what you want the company to do about the situation

Here are some phrases you might find useful:



Want to learn more vocabulary about shopping? No problem, click here: Shopping

Booking a flight online is a piece of cake!

A piece of cakeIf you’ve got internet access and ‘plastic’, then booking a flight online is a piece of cake.
I’m a big planner and doing things ‘lastminute.com’ always makes me feel anxious and stressed. In light of this, I booked my return flight to Madrid at least 6 months before the departure date.

The whole process was a piece of cake: find cheapest airline, pick specific dates, choose convenient flight times, say no to flight insurance, punch in credit card details and that’s it! Brilliant, it took me less than 10 minutes which left me with lots of time to contemplate the merits of a cheeky afternoon glass of wine.

moonwalkHowever, since booking my tickets, the airline company has decided to change the flight times, not once, not twice but five times. Now, I am beyond being red with rage and just hopeful that I make it to Madrid and don’t end up in Casablanca or Benidorm.

So, the moral to my story is: booking a flight online is neither complicated nor time-consuming but getting what you paid for is as likely as me getting married, having kids or moonwalking naked in plaza de la merced.