Writing a complaint letter: Online Shopping

online shoppingOnline Shopping is on the increase as are the number of associated complaints.

Imagine you have recently ordered something from the department store, John Lewis, through their online shopping website but you are not happy with the service neither the product. Write to the company complaining about three things.

You must:

  1. .Say why you are writing and describe the context
  2. Explain the reasons you are dissatisfied and therefore complaining
  3. Express what you want the company to do about the situation

Here are some phrases you might find useful:

letter-of-complain-expressions-to-help

 

Want to learn more vocabulary about shopping? No problem, click here: Shopping