At the customer complaints desk

role play customer complaintsWhat is the most likely response to this situational question?
”Good morning Madam, may I help you?”

  1. No, that’s the reason I have been waiting in this queue for 1 hour!
  2. Yes please, I’m afraid I’d like to complain about the rude customer service I received here yesterday as well as the damaged goods you sold me which cost and arm and a leg.
  3. What’s today’s date?

Please write your answer below.

Inglés Málaga Chat Room: The Big Complaint: Compensation Please!

Ingles Malaga Chat Room Complaint CompensationAre you interested in improving your English speaking skills in a relaxed way?
If yes, the Inglés Málaga Chat Room sessions with Janette will be able to help you!
The next session is:

  1.  Chat Room Session: The Big Complaint: Compensation Please!
  2. Date: Wednesday 2nd December 2015. 20:15pm: 21:15pm

In this session you will:

  1. Practise your ability to make and respond to a complaint
  2. Discuss the things people complain about the most
  3. Role play common complaint situations

For more information about the price, location and to reserve your place, please email Janette : chatroom.inglesmalaga@gmail.com

Inglés Málaga Chat Room: The Big Complaint: Compensation Please!

Ingles Malaga Chat Room ComplaintAre you interested in improving your English speaking skills in a relaxed way?
If yes, the Inglés Málaga Chat Room sessions with Janette will be able to help you!
The next session is:

  1.  Chat Room Session: The Big Complaint: Compensation Please!
  2. Date: Wednesday 25th November 2015. 20:15pm: 21:15pm

In this session you will:

  1. Practise your ability to make and respond to a complaint
  2. Discuss the things people complain about the most
  3. Role play common complaint situations

For more information about the price, location and to reserve your place, please email Janette : chatroom.inglesmalaga@gmail.com

Role play: At the customer complaints desk

role play customer complaintsWhat is the most likely response to this situational question?
”Good morning Madam, may I help you?”

  1. No, that’s the reason I have been waiting in this queue for 1 hour!
  2. Yes please, I’m afraid I’d like to complain about the rude customer service I received here yesterday as well as the damaged goods you sold me which cost and arm and a leg.
  3. What’s today’s date?

Please write your answer below.

Customer Service: There’s got to be a better way

customer serviceWho hasn’t phoned a call centre, or a customer help line, or technical support? 

Of course, we all have at some point.   What was your experience?  Did you spent 20 minutes on hold listening to some dull as dishwater  music and then when finally you hear a voice, it’s prerecorded, and it’s telling you that all the lines are busy and that you can continue holding or you can call back later. Grrrrrrrr, it’s so annoying!

Check out this experience, does it ring any bells?